The Complainant had booked an apartment bearing No. 2603- Tower 12 in the Respondent’s project ‘RUNWAL EIRENE’ located at Thane through a booking letter on December 24, 2017. The Complainant has stated that he has already cancelled the said booking via email dated January 6, 2018 and that the Respondent has informed him that the amount paid by him stands forfeited. The Complainant prayed that the Respondent be directed to refund the entire amount paid by him. The authorized representative of the Respondent explained that the entire amount is liable to be forfeited, as refund of booking amount is according to the terms and conditions of booking letter. However, they would re-examine if some amount could be refunded.
In view of the above facts, the Respondent is directed to complete the Process of refund within 15 days from this order.